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Customer Assistance Form

Formulario de Asistencia para el Consumidor
(En Español)
   OMB 3064-0134
   Expiration Date: 11/30/2021

Privacy Act Statement

The collection of this information is authorized by Section 9 of the Federal Deposit Insurance Act (12 U.S.C. §1819) and Section 202(f) of Title II of the Federal Trade Improvement Act (15 U.S.C. §57a(f)). The FDIC will use this information to respond to your questions and requests for assistance involving activities or practices of FDIC-insured depository institutions. Submitting this information to the FDIC is voluntary. Failure to submit all of the information requested and to complete the form entirely could delay or prevent the response to your request. The information provided by individuals is protected by the Privacy Act, 5 USC §552a. The information may be furnished to the institution which is the subject of the complaint or inquiry; to the Federal or State supervisory authority that has direct supervision over the financial institution; to appropriate Federal, state, local or foreign law enforcement authorities; to a court, administrative tribunal, or a party in litigation; to contractors, agents and other third parties as authorized by law, and in accordance with any of the other routine uses described in the FDIC Consumer Complaint and Inquiry Records (FDIC-30-64-0005) System of Records. A complete copy of this System of Records is available at www.fdic.gov/about/privacy. If you have questions or concerns about the collection or use of the information, you may contact the FDIC’s Chief Privacy Officer at privacy@fdic.gov.

Privacy Act Statement Updated 09/23/2015

Paperwork Reduction Act Statement

Calculamos que el tiempo aproximado para responder a esta recopilación de información es de .25 horas por formulario, incluyendo el tiempo necesario para revisar y leer las instrucciones, buscar las fuentes de datos existentes, reunir y mantener los datos necesarios y completar y revisar la información recopilada. Si usted tiene comentarios sobre nuestro cálculo aproximado de tiempo o cualquier otro aspecto de esta recopilación de información, incluyendo sugerencias para reducir nuestro cálculo de tiempo, escribanos a, Paperwork Reduction Act Clearance Officer, Legal Division, Federal Deposit Insurance Corporation, 550 17th Street, N.W., Washington, D.C. 20429 y al Office of Management and Budget, Paperwork Reduction Project (3064-0134), Washington, D.C. 20503. Una agencia gubernamental no puede realizar ni patrocinar la recopilación de información y una persona no está obligada a responder a esta recopilación de información, salvo que la agencia presente un Numero de Control válido del Office of Management and Budget (o OMB por sus siglas en Ingles) y con fecha de caducidad. El Numero de Control OMB de esta recopilación de información es el 3064-0134 y la fecha de caducidad es el 30 de septiembre del 2018.

Paperwork Reduction Act Statement Updated 09/23/2015

Please complete this form if you have an inquiry or a complaint regarding your financial institution. Once the form has been submitted you will receive the Customer Assistance Confirmation page indicating that your request has been received.

Please note:
  • We cannot act as a court of law or as a lawyer on your behalf.
  • We cannot give you legal or financial advice.
  • We cannot become actively involved in complaints that are in litigation or have been litigated.
* Required Fields

Requester Information:

Phone numbers must be numeric, no dashes or parenthesis (ex:1234567890)
* *  
Is this request submitted on behalf of you and another individual?  Yes   No
Phone numbers must be numeric, no dashes or parenthesis (ex:1234567890)
    Same address as above?    No   Yes
* *  

Additional Contact Information:

If you list someone you authorize us to communicate with the listed individual and provide information to that individual as well.
Phone numbers must be numeric, no dashes or parenthesis (ex:1234567890)
* *  
Phone numbers must be numeric, no dashes or parenthesis (ex:1234567890)
  *Resolve: How    Phone   Mail   In Person   Other 

Complaint Information:

Describe events in the order in which they occurred, including any names, phone numbers, and a full description of the problem with the amount(s) and date(s) of any transaction(s). Do not include personal or confidential information such as your social security, credit card, or bank account numbers. If you need to provide COPIES of any supporting documentation such as contracts, monthly statements, receipts or any correspondence with the bank (do not send original documents), you may mail or fax this information to:
FDIC Consumer Response Center
1100 Walnut Street, Box #11
Kansas City, MO 64106
1-877-ASK-FDIC (1-877-275-3342)
(Monday - Friday 8:00 am to 8:00 pm EST)
703-812-1020 (Fax number)
*Please describe below the nature of your complaint or inquiry.  Please do not attach documents or cut and paste into this space. You will be contacted if more information is needed.
Please be advised that the issues described in this complaint will be shared with the financial institution or company in question for their response.
What action by the financial institution or company would resolve this matter to your satisfaction?
Please do not attach documents or cut and paste into this space. You will be contacted if more information is needed.
*Checking this box authorizes the FDIC to respond and investigate (if applicable) your concerns.
FDIC 6422/04 (9-12)
For questions regarding this form, email forms@fdic.gov.
Page Updated 12/11/2018